Assessing obstetric patient experience: a SERVQUAL questionnaire

Autor:	Garrard, Francesca, Narayan, Harini
Zdroj:	International Journal of Health Care Quality Assurance, 2013, Vol. 26, Issue 7, pp. 582-592.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/IJHCQA-08-2011-0049 Zobrazit plný text záznamu