Expectations and service quality: perceived performance at low-season events

Autor:	Meleddu, Marta, Melis, Giuseppe, Pulina, Manuela, Zapata-Aguirre, Sandra
Zdroj:	International Journal of Event and Festival Management, 2019, Vol. 10, Issue 2, pp. 110-137.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/IJEFM-12-2017-0079 Zobrazit plný text záznamu