Digitalization of customer service in small and medium-sized enterprises: drivers for the development and improvement

Autor:	Costa, Ana Carolina Ferreira, Capelo Neto, Fernando, Espuny, Maximilian, Rocha, Aglaé Baptista Torres da, Oliveira, Otávio José de
Zdroj:	International Journal of Entrepreneurial Behavior & Research, 2023, Vol. 30, Issue 2/3, pp. 305-341.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/IJEBR-10-2022-0953 Zobrazit plný text záznamu