The impact of cultural dimensions on customer complaint behaviours: an exploratory study in Antalya/Manavgat tourism region
| Autor: | Ergün, Gözde Seval, Kitapci, Olgun |
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| Zdroj: | International Journal of Culture, Tourism and Hospitality Research, 2018, Vol. 12, Issue 1, pp. 59-79. |
| Databáze: | Emerald Insight |
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