When observers of customer incivility revisit the restaurant: roles of relationship closeness and norms
| Autor: | Hwang, YooHee, Wang, Xingyu, Guchait, Priyanko |
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| Zdroj: | International Journal of Contemporary Hospitality Management, 2022, Vol. 34, Issue 11, pp. 4227-4244. |
| Databáze: | Emerald Insight |
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