Exploring dynamic effects on classifying service quality attributes under the impacts of COVID-19 with evidence from online reviews

Autor:	Nie, Ru-xin, Chin, Kwai-sang, Tian, Zhang-peng, Wang, Jian-qiang, Zhang, Hong-yu
Zdroj:	International Journal of Contemporary Hospitality Management, 2022, Vol. 35, Issue 1, pp. 159-185.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/IJCHM-12-2021-1474 Zobrazit plný text záznamu