Why customer mistreatment undermines hospitality employees’ performance: the moderating role of job crafting
| Autor: | Lu, Wenzhu, Wu, Haibo, Liu, Shanshi, Guo, Zisheng, He, Xiongtao |
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| Zdroj: | International Journal of Contemporary Hospitality Management, 2022, Vol. 34, Issue 10, pp. 3588-3606. |
| Databáze: | Emerald Insight |
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