Does social class matter in recovering self-service technology failures?

Autor:	Kim, Heewon, Jang, SooCheong (Shawn)
Zdroj:	International Journal of Contemporary Hospitality Management, 2021, Vol. 34, Issue 3, pp. 1135-1153.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/IJCHM-06-2021-0741 Zobrazit plný text záznamu