Customer satisfaction and its measurement in hospitality enterprises: a revisit and update
| Autor: | Pizam, Abraham, Shapoval, Valeriya, Ellis, Taylor |
|---|---|
| Zdroj: | International Journal of Contemporary Hospitality Management, 2016, Vol. 28, Issue 1, pp. 2-35. |
| Databáze: | Emerald Insight |
| Externí odkaz: |
|