How do customer-related characteristics influence frontline bank employees' boundary spanning behaviors?

Autor:	Lee, Myoung-Soung, Yoo, Jaewon
Zdroj:	International Journal of Bank Marketing, 2023, Vol. 41, Issue 7, pp. 1945-1973.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/IJBM-12-2022-0541 Zobrazit plný text záznamu