The impact of technology CSFs on customer satisfaction and the role of trust : An empirical study of the banks in Malaysia

Autor: Tahir Jan, Muhammad, Abdullah, Kalthom
Přispěvatelé: Robert Hurley, Dr
Zdroj: International Journal of Bank Marketing, 2014, Vol. 32, Issue 5, pp. 429-447.
Databáze: Emerald Insight