Internet and mobile banking: the role of engagement and experience on satisfaction and loyalty

Autor:	Garzaro, Daniela Menezes, Varotto, Luís Fernando, Pedro, Samara de Carvalho
Zdroj:	International Journal of Bank Marketing, 2020, Vol. 39, Issue 1, pp. 1-23.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/IJBM-08-2020-0457 Zobrazit plný text záznamu