A classification of live chat service users in the banking industry

Autor:	Rajaobelina, Lova, Brun, Isabelle, Ricard, Line
Zdroj:	International Journal of Bank Marketing, 2019, Vol. 37, Issue 3, pp. 838-857.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/IJBM-03-2018-0051 Zobrazit plný text záznamu