Pandemic-oriented customer mistreatment, service sabotage and service performance: a self-presentation perspective

Autor:	Khademi-Gerashi, Mehdi, Akhgari, Fatemeh, Damberg, Svenja, Moradi, Fatemeh
Zdroj:	International Hospitality Review, 2023, Vol. 38, Issue 2, pp. 317-333.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/IHR-10-2022-0044 Zobrazit plný text záznamu