Interactive Services Operations: The Relationships among Information, Technology and Exchange Transactions on the Quality of the Customer‐Contact Interface

Autor:	Delene, Linda M., Lyth, David M.
Zdroj:	International Journal of Operations & Production Management, 1989, Vol. 9, Issue 5, pp. 24-32.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/EUM0000000001241 Zobrazit plný text záznamu