Exploring front-line employee contributions to service innovation

Autor:	Jenny Karlsson, Per Skålén
Zdroj:	European Journal of Marketing, 2015, Vol. 49, Issue 9/10, pp. 1346-1365.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/EJM-10-2012-0568 Zobrazit plný text záznamu