A bibliometric investigation of service failure literature and a research agenda
| Autor: | Fouroudi, Pantea, Kitchen, Philip J., Marvi, Reza, Akarsu, Tugra Nazli, Uddin, Helal |
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| Zdroj: | European Journal of Marketing, 2020, Vol. 54, Issue 10, pp. 2575-2619. |
| Databáze: | Emerald Insight |
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