Climbing the down escalator : When customer-to-customer interaction may not be helping service firms
| Autor: | Johnson, Devon, Limbu, Yam B., Jayachandran, C., Reddy, P. Raghunadha |
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| Zdroj: | European Journal of Marketing, 2019, Vol. 53, Issue 11, pp. 2348-2372. |
| Databáze: | Emerald Insight |
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