Re-designing the service experience in the value co-creation process: an exploratory study of a healthcare network

Autor:	Schiavone, Francesco, Leone, Daniele, Sorrentino, Annarita, Scaletti, Alessandro
Zdroj:	Business Process Management Journal, 2020, Vol. 26, Issue 4, pp. 889-908.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/BPMJ-11-2019-0475 Zobrazit plný text záznamu