Aligning customer requirements and organizational constraints to service processes and strategies
Autor: | Paltayian, George, Gotzamani, Katerina D., Georgiou, Andreas C., Andronikidis, Andreas |
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Zdroj: | Business Process Management Journal, 2017, Vol. 23, Issue 5, pp. 1018-1042. |
Databáze: | Emerald Insight |
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