Aligning customer requirements and organizational constraints to service processes and strategies

Autor:	Paltayian, George, Gotzamani, Katerina D., Georgiou, Andreas C., Andronikidis, Andreas
Zdroj:	Business Process Management Journal, 2017, Vol. 23, Issue 5, pp. 1018-1042.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/BPMJ-10-2015-0140 Zobrazit plný text záznamu