A review of service quality and service delivery : Towards a customer co-production and customer-integration approach

Autor:	Alzaydi, Zyad M., Al-Hajla, Ali, Nguyen, Bang, Jayawardhena, Chanaka
Zdroj:	Business Process Management Journal, 2018, Vol. 24, Issue 1, pp. 295-328.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/BPMJ-09-2016-0185 Zobrazit plný text záznamu