Business Process Management (BPM) : How complementary BPM capabilities can build an ambidextrous state in business process activities of family firms

Autor: Giacosa, Elisa, Mazzoleni, Alberto, Usai, Antonio
Zdroj: Business Process Management Journal, 2018, Vol. 24, Issue 5, pp. 1145-1162.
Databáze: Emerald Insight