Lessons from the “BPO journey” in a public housing company: toward a strategy for BPO
| Autor: | Christiansson, Marie-Therese, Rentzhog, Olof |
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| Zdroj: | Business Process Management Journal, 2019, Vol. 26, Issue 2, pp. 373-404. |
| Databáze: | Emerald Insight |
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