Total quality management and sustainability in the public service sector: the mediating effect of service innovation

Autor:	Ali AlShehail, Ohoud, Khan, Mehmood, Ajmal, Mian
Zdroj:	Benchmarking: An International Journal, 2021, Vol. 29, Issue 2, pp. 382-410.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/BIJ-08-2020-0449 Zobrazit plný text záznamu