Determinants of customer loyalty: a study with customers of a Brazilian bank

Autor:	Milan, Gabriel Sperandio, Slongo, Luiz Antonio, Eberle, Luciene, De Toni, Deonir, Bebber, Suélen
Zdroj:	Benchmarking: An International Journal, 2018, Vol. 25, Issue 9, pp. 3935-3950.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/BIJ-08-2017-0231 Zobrazit plný text záznamu