An application of quality function deployment and SERVQUAL approaches to enhance the service quality in radiology centres

Autor:	Gavahi, Shakiba Sadat, Hosseini, Seyed Mohammad Hassan, Moheimani, Arash
Zdroj:	Benchmarking: An International Journal, 2022, Vol. 30, Issue 5, pp. 1649-1671.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/BIJ-07-2021-0411 Zobrazit plný text záznamu