Basic Health Units services quality assessment through Kano and SERVQUAL models

Autor:	Lacerda, Anderson Barbosa, Souza, Augusto Sérgio da Silva, Da Silva, Glycia Keylla Lucia, Azevedo, Eduardo H. Malheiros De, Melo, Fagner José Coutinho De
Zdroj:	Benchmarking: An International Journal, 2021, Vol. 29, Issue 9, pp. 2858-2880.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/BIJ-06-2021-0351 Zobrazit plný text záznamu