Ascertaining service quality and medical practitioners' sensitivity towards surgical instruments using SERVQUAL

Autor:	MM, Sulphey, Jasim, K. Mohamed
Zdroj:	Benchmarking: An International Journal, 2020, Vol. 28, Issue 1, pp. 370-405.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/BIJ-04-2020-0165 Zobrazit plný text záznamu