Post-purchase shipping and customer service experiences in online shopping and their impact on customer satisfaction : An empirical study with comparison

Autor:	Cao, Yingxia, Ajjan, Haya, Hong, Paul
Zdroj:	Asia Pacific Journal of Marketing and Logistics, 2018, Vol. 30, Issue 2, pp. 400-416.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/APJML-04-2017-0071 Zobrazit plný text záznamu