The effect of self-efficacy on job performance through creativity: the moderating roles of customer incivility and service scripts

Autor:	Hur, Won-Moo, Moon, Tae-Won, Lee, Jun-Ho
Zdroj:	Asia Pacific Journal of Marketing and Logistics, 2020, Vol. 33, Issue 3, pp. 888-905.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/APJML-03-2019-0138 Zobrazit plný text záznamu