Linking Customer-Integration and Co-Production to Service-Quality-Performance: The Importance of Quality-Control Initiatives

Autor:	Alzaydi, Zyad M., author, Jayawardhena, Chanaka, author, Nguyen, Bang, author, Foroudi, Pantea, author, Palazzo, Maria, author
Zdroj:	The Emerald Handbook of Multi-Stakeholder Communication
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/978-1-80071-897-520221039 Zobrazit plný text záznamu