Towards service‐oriented organisational culture in manufacturing companies

Autor:	Nuutinen, Maaria, Lappalainen, Inka
Zdroj:	International Journal of Quality and Service Sciences, 2012, Vol. 4, Issue 2, pp. 137-155.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/17566691211232882 Zobrazit plný text záznamu