Beyond certification: a proposed framework for ISO 9000 maintenance in service

Autor:	Ab Wahid, Roslina
Zdroj:	The TQM Journal, 2012, Vol. 24, Issue 6, pp. 556-568.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/17542731211270115 Zobrazit plný text záznamu