The Service Recovery Strategies, Customer Satisfaction, Customer Loyalty

Autor:	Kim, Gye‐Soo
Zdroj:	Asian Journal on Quality, 2007, Vol. 8, Issue 1, pp. 76-86.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/15982688200700005 Zobrazit plný text záznamu