Factors influencing satisfaction and loyalty in online shopping: an integrated model

Autor:	Lin, Grace T.R., Sun, Chia‐Chi
Zdroj:	Online Information Review, 2009, Vol. 33, Issue 3, pp. 458-475.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/14684520910969907 Zobrazit plný text záznamu