Recent advances in e‐service in the public sector: state‐of‐the‐art and future trends

Autor:	Hassan, H.S., Shehab, E., Peppard, J.
Zdroj:	Business Process Management Journal, 2011, Vol. 17, Issue 3, pp. 526-545.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/14637151111136405 Zobrazit plný text záznamu