Measurement in business processes: a systematic review

Autor:	Sánchez González, Laura, García Rubio, Félix, Ruiz González, Francisco, Piattini Velthuis, Mario
Zdroj:	Business Process Management Journal, 2010, Vol. 16, Issue 1, pp. 114-134.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/14637151011017976 Zobrazit plný text záznamu