Improving the business processes of a bank

Autor:	Climent, Cristina, Mula, Josefa, Hernández, Jorge E.
Zdroj:	Business Process Management Journal, 2009, Vol. 15, Issue 2, pp. 201-224.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/14637150910949452 Zobrazit plný text záznamu