Malcolm Baldrige National Quality Award : Critical issues and inherent values

Autor:	Loomba, Arvinder P.S., Johannessen, Thomas B.
Zdroj:	Benchmarking for Quality Management & Technology, 1997, Vol. 4, Issue 1, pp. 59-77.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/14635779710163055 Zobrazit plný text záznamu