A case study approach to issue and crisis management : Schadenfreude or an opportunity to learn?

Autor:	Jaques, Tony
Zdroj:	Journal of Communication Management, 2008, Vol. 12, Issue 3, pp. 192-203.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/13632540810899399 Zobrazit plný text záznamu