Further scale refinement for emotional labor : Exploring distinctions between types of surface versus deep acting using a difficult client referent

Autor:	Blau, Gary, Fertig, Jason, Surges Tatum, Donna, Connaughton, Stacey, Soo Park, Dong, Marshall, Catherine
Zdroj:	Career Development International, 2010, Vol. 15, Issue 2, pp. 188-216.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/13620431011040969 Zobrazit plný text záznamu