End‐user training in the service industry

Autor:	Gupta, Atul, Sadowski, Susan T.
Zdroj:	Managing Service Quality: An International Journal, 1998, Vol. 8, Issue 3, pp. 212-218.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/09604529810215693 Zobrazit plný text záznamu