Customer satisfaction: the Xerox Canada story

Autor:	Robinson, Susan E.
Zdroj:	Managing Service Quality: An International Journal, 1997, Vol. 7, Issue 1, pp. 12-15.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/09604529710158166 Zobrazit plný text záznamu