Challenges in serving the mass affluent segment: bank customer perceptions of service quality
| Autor: | Strandberg, Christer, Wahlberg, Olof, Öhman, Peter |
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| Zdroj: | Managing Service Quality: An International Journal, 2012, Vol. 22, Issue 4, pp. 359-385. |
| Databáze: | Emerald Insight |
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