Retail service dynamics in a rural tourism community : Implications for customer relationship management
| Autor: | Hurst, Jessica L., Niehm, Linda S., Littrell, Mary A. |
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| Zdroj: | Managing Service Quality: An International Journal, 2009, Vol. 19, Issue 5, pp. 511-540. |
| Databáze: | Emerald Insight |
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