Service quality effect on satisfaction and word of mouth in the health care industry

Autor:	Chaniotakis, Ioannis E., Lymperopoulos, Constantine
Zdroj:	Managing Service Quality: An International Journal, 2009, Vol. 19, Issue 2, pp. 229-242.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/09604520910943206 Zobrazit plný text záznamu