Service expectations of older generation Y customers : An examination of apparel retail settings

Autor:	Jin Ma, Yoon, Niehm, Linda S.
Zdroj:	Managing Service Quality: An International Journal, 2006, Vol. 16, Issue 6, pp. 620-640.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/09604520610711936 Zobrazit plný text záznamu