Links between service climate, employee commitment and employees' service quality capability

Autor:	Mikic Little, Marie, Dean, Alison M.
Zdroj:	Managing Service Quality: An International Journal, 2006, Vol. 16, Issue 5, pp. 460-476.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/09604520610686133 Zobrazit plný text záznamu