Diagnosing the zone of tolerance for hotel services

Autor:	Nadiri, Halil, Hussain, Kashif
Zdroj:	Managing Service Quality: An International Journal, 2005, Vol. 15, Issue 3, pp. 259-277.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/09604520510597818 Zobrazit plný text záznamu