Assessing readiness for six sigma in a service setting

Autor:	Hensley, Rhonda L., Dobie, Kathryn
Zdroj:	Managing Service Quality: An International Journal, 2005, Vol. 15, Issue 1, pp. 82-101.
Databáze:	Emerald Insight
Externí odkaz:	http://www.emeraldinsight.com/doi/10.1108/09604520510575281 Zobrazit plný text záznamu